Job Title: Technical Business Analyst – Level 4 (Dynamics 365 CE Solutions Architect)
Location: Montreal, Quebec, Canada
Experience Level: 7-15 years
Onsite 3 days a week
Contract or full time - 1 year
Number of positions - 1
Pay Rate - $75 CAD/ Hour
Start Date - 2025-02-15
Required Hours/Week - 40
Financial sector or banking experience preferred
*** Exclusive to Swissco ***
Position Overview:
We are seeking an experienced Technical Business Analyst - Level 4 (Dynamics 365 CE Solutions Architect) to join our team in Montreal. The ideal candidate will have a strong technical background, with extensive experience in Dynamics 365 Customer Engagement (CE) solutions architecture. You will be responsible for designing, implementing, and optimizing enterprise-level CRM solutions, with a focus on delivering innovative and scalable Dynamics 365 CE solutions that meet the business needs. This is a hands-on, client-facing role that requires a deep understanding of both the business and technical aspects of Dynamics 365.
Key Responsibilities:
Lead the architecture and design of Dynamics 365 CE solutions for clients, ensuring alignment with business requirements and IT strategy.
Collaborate with stakeholders, including business users, IT teams, and external vendors, to gather, analyze, and translate business requirements into technical specifications.
Design and document technical solutions, including customizations, integrations, and system configurations.
Develop and configure Dynamics 365 CE applications, workflows, and dashboards.
Provide leadership and mentorship to junior technical team members, guiding them in best practices for solution development and system integration.
Ensure system performance, scalability, and security for Dynamics 365 CE solutions, recommending improvements when necessary.
Conduct system testing, troubleshooting, and performance tuning to ensure successful delivery of projects.
Stay updated with the latest industry trends, product releases, and best practices in Dynamics 365 CE and related technologies.
Provide post-deployment support and ongoing maintenance for solutions.
Act as the subject matter expert (SME) for all technical aspects of Dynamics 365 CE, interfacing with both technical and non-technical stakeholders.
Key Requirements:
Experience: 7-15 years of experience in Dynamics 365 CE solution design and implementation, with at least 5 years of experience in a solutions architect or senior technical role.
Technical Skills:
Expertise in Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service, and Project Service Automation).
In-depth knowledge of Dynamics 365 customization, configuration, and integration techniques.
Strong experience with Power Platform (Power Apps, Power Automate, Power BI) and how they integrate with Dynamics 365.
Solid understanding of the Microsoft Azure ecosystem, including Azure Logic Apps, Azure Functions, and Azure DevOps for deployment automation.
Familiarity with CRM data structures, SQL Server, and Web Services (SOAP/REST).
Experience with Dynamics 365 CE solution lifecycle management and version control processes.
Business Analysis Skills:
Strong business acumen to understand and map business processes to technical solutions.
Ability to translate complex business requirements into clear, actionable technical designs.
Proficiency in creating user stories, functional specifications, and technical documentation.
Soft Skills:
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
Strong leadership abilities, with experience in mentoring and guiding junior team members.
Problem-solving mindset, with the ability to manage competing priorities and deadlines.
Certifications (Preferred):
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate.
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate.
Microsoft Certified: Azure Solutions Architect Expert.
Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (Master’s degree preferred).
